Audentify's advanced textual processing capabilities are based on a unique technology developed by Autonomy.
Autonomy employs advanced pattern matching technology (non-linear adaptive digital signal processing) to extract from audio transcripts and documents the digital essence that determines the characteristics that give the text meaning. Once Autonomy's technology has identified and encoded the unique "signature" of the key concepts, Concept Agents are created to seek out similar ideas in websites, news feeds, email archives, FAQ system and other documents. Because it does not rely on keywords, Audentify�s technology can work with any language.
For the first time, the CEM environment can now be enabled to automatically form an understanding of any type of content (whether text, audio or video content) and automate operations dependant upon this unstructured content. Many critical processes and tasks traditionally performed manually within the contact center can now be automated by Audentify�s technology.
Audentify's technology combines the most advanced speech recognition, with intelligent text analysis and synchronization technologies to deliver unparalleled automation to the contact center Audentify provides the key functional operations that lead to real business benefits such as increased productivity within the organization, an increase in information retention and a significant reduction in the cost of maintaining data while improving the quality of service. Core Text functionality includes:
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