Our consultative philosophy rests on the principles of customer experience management. Convergys provides a unique competitive advantage through the combined approach to knowing what customers think, how customers behave and what customers say.
Delivering the complete "outside-in" view of the customer experience and aligning this view with that of the enterprise uncovers and prioritizes actions that drive positive cash flow for the business. A proven, proprietary methodology coupled with sophisticated speech analytic technologies to transform your business is used to:
- Collect and analyze data, thereby bringing to light what your customers experience with each transaction and uncover root causes to disconnects in meeting their expectations
- Prioritize and implement business solutions with guaranteed in and near quarter return on your investment
via convergys.com
