Pulling together the best technology the world has to offer:
Voice RecognitionSpeech RecognitionSpeech ComprehensionVoice Stress AnalysisDigital Signal ProcessingUnstructured Data HandlingMeanings Based Computing, Bayes Law, I.D.O.Lsand much, much more
all there to listen to you, what you say, how you say it. Tell it from your point of view and this technology works on your behalf to help resolve the issue to your satisfaction.From finding straight forward answers that are out there already to finding the expert who knows what they are talking about.
Whether its legal, medical, social, personal, real or imagined - we all know that talking helps - especially if your problems are taken seriously and the person you talk to has the knowledge and power to help.The trouble is that our society is limited by 'gate keepers', people who decide on your behalf whether you will get the help you need, or even decide if they can be bothered to do anything on your behalf.
With this collection of technology you can speak your mind, have it listen to others, get documents read and verified for honest intent,
It is what you say that decides what gets done. Your voice is unique to you. How you use it and what you say is unique too. This technology works for you by 'understanding' what you mean and uses its power to aim for any and all answers that will sort out the problem you have spoken about.
2010-06-04
The High Tech Head Helper - projectbrainsaver
What is projectbrainsaver? - projectbrainsaver
New!!! www.hightechheadhelper.com
Have a look now.
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"The next goal is to trigger
Worldwide use of an 'intelligent' voice controlled interface
that allows anyone to achieve far more than is possible at the present-and most of this will workjust by talking."
That's all you have to do - Google Analytics will tell me when the go point is reachedEvery phone is a Super Smart Phone – The new era of the Super Life
Sign In
"Hello phone! The meeting with Jack Jones next Thursday at three is ok. Let him know and remind me the night before… and also a couple of hours before hand. Email Lisa and let her know I will be late by 20 minutes and also let her know where I am. Get on to Tesco's and get some interesting food delivered. See if Mary wants a chat now or just say hi. Find daughter number three and say boo. Swap some money over to Peter's account- not too much, and let him know when it's done. Is it illegal to tow a car with rope? Find me one of Lisa's sort of pub near Winchester and check that it serves food after nine tonight. Ask John to bell me about giving me a hand tomorrow. Send the photo of me with the clown suit on to Rachel... ….. ….. Am I really unreasonable and moody today? Is there a reason why I might be? I keep thinking of whale song – find me some. I’m going into town now – anyone want a lift? I’m not coming back till after five."
Think what you will. The next stage of the development of the human digital network is going to get very interesting and life will get a lot easier sooner than you think.
(-:
That's all you have to do - Google Analytics will tell me when the go point is reached
If you have been given a name and password click here
Unregistered people/groups click here
Below are some quick links to other groups
http://telecentreeurope.ning.com
Removing some of the divides sooner rather than later
"The next goal is to trigger Worldwide use of an 'intelligent' voice controlled interface
that allows anyone to achieve far more than is possible at the present - just by talking."
A new voice powered service that gives answers when needed
A new voice powered service that helps with problems
A new voice powered service that helps with learning
A new voice powered service that allows thoughts and memories to have their value
A new voice powered service that will give millions of people
the chance to use their brains more
A new voice powered service that finds help
A new voice powered service that will kick the ‘digital divide’ into a cocked hat
A new voice powered service that can help sort ‘Big Brother’
A new voice powered service that helps with personal growth
A new voice powered service that has applications designed to help
stabilize society by stabilizing and helping individuals and groups
A new voice powered service that is designed to give people the ability to help each other
without necessarily knowing each other(anonymously or openly)
A new voice powered service that is on your side first
VERY POWERFUL VOICE CONTROLLED TECHNOLOGY
defending your corner and searching the world for answers
while you build what works for you
Can it be done today?
"I know it can and I am going to get the first one built within the next year"
"I need it and so do you"
Mark D. J. Aldiss
October 27th 2008
That's all you have to do - Google Analytics will tell me when the go point is reached
"My personal intention is the establishment of a core of the most powerful digital tools ever offered to individuals. These tools will allow battles to be fought and won. From personal battles to large scale battles against powerful opponents"
Mark Aldiss
In 2004 talks with the UK (Cambridge) based firm Autonomy, and their Value Added Reseller (VAR) Okana, led to a 99.9% likelihood that this machinery could be built.
The costs, then, were large.
From the licenses for the technology from Autonomy (£2m pa) and the yearly maintainance fee (15% of license), plus the actual physical hardware hired in from PSINet Europe ($10,000 per month for 40,000 people), the building of the interface by Okana (Taking business worded technology and converting it into normal, everyday speak) (£400,000) and the ethical company build by Mishcon De Reya (£10,000 surety + c£400+ph), the financial build by Pricewaterhouse Coopers, and the staffing, marketing, etc, etc the whole deal came out at about - well work it out.
However, with £20 or more per month for the use of this kit, per person, meant that the return of investment (ROI) seemed to be excellent - especially with the right numbers of people.
Now it is an even easier task and will cost a fraction of what it would in 2004.
More to follow
(-:
This is going to be fun folks.
That's all you have to do - Google Analytics will tell me when the go point is reached
2010-06-03
BBC NEWS | World | Americas | Facebook 'breaches Canadian law'
Facebook is one of the world's most popular social networking sitesPopular social networking site Facebook is breaching Canadian law by holding on to users' personal information indefinitely, a report has concluded.
An investigation by Canada's privacy commission found the US-based website also gave "confusing or incomplete" information to subscribers.
Facebook says it is aiming to safeguard users' privacy without compromising their experience of the site.
More than 200 million people actively use Facebook.
They include about 12 million in Canada, more than one in three of the population.
'Practical solutions'
Canadian Privacy Commissioner Jennifer Stoddart laid out the findings of the report at a news conference in Ottawa.
She accepted that Facebook regarded privacy issues as a top concern "and yet we found serious privacy gaps in the way the site operates".
Jennifer Stoddart has the power to take Facebook to a federal courtFacebook's policy of holding on to subscribers' personal information, even after their accounts had been deactivated, was one area that breached Canada's privacy laws, she said.
The law requires organisations to retain such information only for as long as it necessary to meet appropriate purposes, she was quoted by the AFP news agency as saying.
The report said Facebook's information about privacy practices was "often confusing or incomplete", and urged the site to make its policies more transparent to users.
Facebook was also criticised for failing to adequately restrict access of users' personal details to some of the 950,000 developers in 180 countries who provide applications, such as games, for the site.
In response, Facebook Chief Privacy Officer Chris Kelly told AFP it was working with the commission to resolve the issues.
"Overall, we are looking for practical solutions that operate at scale and respect the fact that people come to share and not to hide," he said.
"We continue our dialogue and have every confidence that we will come to acceptable conclusions. I think the concerns are fully resolvable".
Ms Stoddart said she would review Facebook's progress in 30 days.
Under Canadian law, she can take the case to a federal court to have her recommendations enforced, the BBC's Lee Carter in Toronto says.
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TED.com
This week, share in amazing views of the ocean, watch a demo of the next generation of computer interfaces, and hear how close we may be to a vaccine for AIDS.
Photographer Brian Skerry takes pictures of life above and below the waves -- capturing amazing, intimate shots of undersea creatures. Watch now >>
John Underkoffler demos g-speak -- an eye-popping, tai chi-meets-cyberspace computer interface. Is this how tomorrow's computers will be controlled? Watch now >>
At TEDxNYED, Larry Lessig offers a surprising lens on remix culture: What Democrats can learn about copyright from Republicans. Watch now >>
This haunting, intimate performance by singer-songwriter Sophie Hunger features songs from her just-released album, "1983." Watch now >>
Seth Berkley shows how advances in vaccine design and distribution are bringing us closer to eliminating global threats from AIDS to malaria to flu. Watch now >>
BBC NEWS | Health | Feeling grumpy 'is good for you'
An attack of the grumps can make you communicate better, it is suggestedIn a bad mood? Don't worry - according to research, it's good for you.
An Australian psychology expert who has been studying emotions has found being grumpy makes us think more clearly.
In contrast to those annoying happy types, miserable people are better at decision-making and less gullible, his experiments showed.
While cheerfulness fosters creativity, gloominess breeds attentiveness and careful thinking, Professor Joe Forgas told Australian Science Magazine.
'Eeyore days'
The University of New South Wales researcher says a grumpy person can cope with more demanding situations than a happy one because of the way the brain "promotes information processing strategies".
Negative moods trigger more attentive, careful thinking, paying greater attention to the external world
Professor Joe ForgasHe asked volunteers to watch different films and dwell on positive or negative events in their life, designed to put them in either a good or bad mood.
Next he asked them to take part in a series of tasks, including judging the truth of urban myths and providing eyewitness accounts of events.
Those in a bad mood outperformed those who were jolly - they made fewer mistakes and were better communicators.
Professor Forgas said: "Whereas positive mood seems to promote creativity, flexibility, co-operation and reliance on mental shortcuts, negative moods trigger more attentive, careful thinking, paying greater attention to the external world."
The study also found that sad people were better at stating their case through written arguments, which Forgas said showed that a "mildly negative mood may actually promote a more concrete, accommodative and ultimately more successful communication style".
His earlier work shows the weather has a similar impact on us - wet, dreary days sharpened memory, while bright sunny spells make people forgetful.
We asked you for your views on this story. Please find a selection of your comments below.
Halleluiah! I intend to show this to everyone who's ever branded me with various epithets for being "negative".
Marcy Sheiner, USABeing grumpy raises my blood pressure and I usually make wrong decisions when I am grumpy. I usually sleep on it, relax and then make a decision which is usually the correct decision. I don't like grumpy people and I usually avoid them.
Iftikharuddin Faruqui, PakistanAbsolutely right. There is certainly no point that I can see in viewing the world through rose-coloured spectacles. Anybody who wanders through life in a continuous state of bonhomie either has no idea what's going on around them or simply doesn't care! All my close friends are similar in temperament. We would inevitably consider those who do not fit the criteria to be shallow and lacking in perception. And yes, I am still at peace within myself for all the reasons stated in the article.
Dave Gordon, Exeter, UKI am generally a very grumpy person, but I have definitely noticed my decision making and general awareness is far higher than that of my friends who are normally much happier, jollier and generally carefree. I love being grumpy, it's clearly an advantage!
David James Keeves, Loughborough, UKAh! This study provides a plausible explanation of Schopenhauer's philosophical clarity and superb prose. And yet, paradoxically, the Great Grump has had a more profound influence beyond philosophy, in the realm of all those cheerful, creative artists.
Cheryl F, South Kingstown, Rhode Island, USAI find I am happier when I am just a little grumpy. The grumpy feeling seems to aid me in concentrating on menial tasks. Maybe in this stressful modern era a touch of grumpy is all that's needed rather than anti-depressants and other drugs.
Derek Penn, Falmouth, Cornwall, UKAs a self-confessed misery, I work on the premise that "misery is the thinking man's happiness". With misery comes a distinctive humour and a more realistic outlook on life, that actually makes me a more rounded and "real" person than those around me with a painted smile on their faces. I enjoy being grumpy and wouldn't have it any other way.
Dave Woods, Coventry, UKCould it not also be argued or proven, possibly, that making decisions while grumpy can lead one to make rash decisions? Or is that only when you're angry - since angry and grumpy are not the same thing?
Parker, Louisiana, USAI'm often identified by friends as someone who can be pessimistic, sometimes without any real reason. I also tick the box of sceptic - which I guess goes under the category of being less gullible. I won't say any more about my intelligence for fear of immodesty!
Chris Baker, Southampton, UKI work with the grumpiest man in the world and he doesn't seem to be any more clever than me!
Gary, Watford, UKBeing grumpy or depressed goes hand in hand with thinking. When you're continually happy you can just skim along on the surface of life and not examine anything too deeply. Which is cause and which is effect, I don't know.
Amanda, Ely, UK
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2010-06-02
BBC News - Cumbria shootings: Witness reports
A number of people have been killed after a gunman opened fire in several areas of west Cumbria.
Cumbria Police say the suspect has fired shots in the Whitehaven, Seascale and Egremont areas.
Legal practice worker Helen Owens
Helen Owens, who works at Brockbank, Cain and Hall, on Duke Street in Whitehaven, said: "We heard a couple of gunshots and the police running about.
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"One of our secretaries was out at the time and she saw a guy lying dead on the ground covered with a sheet - she saw his trainers sticking out.
"There's police tape across it so we can't see exactly what happened but saw a policeman running across the street.
"We have also heard there was another shooting at Morrison's car park, which is about five minutes away.
"We have the door locked. There's a police station two minutes away."
Whitehaven resident Barry McAleavy
Barry McAleavy was in his garden when he heard an "almighty bang" and a woman screaming. He went to the front to find a taxi stationary in the road.
"Across the road there was a lady and I presume a taxi driver heading down a side passage between a house," he said.
"About 10 seconds after that a policeman followed them. Then I saw the back of a car speeding away up Coach Road, where I live. There was a police van following it.
"There was a taxi in the street with its window blown out. The lady was screaming, she was white as a sheet and the man's hand and the side of his face were covered in blood.
"The paramedics came and then police in boiler suits cordoned off the area and we were all told to stay indoors. It's all very upsetting.
"I live just about a quarter of a mile from Duke Street where the first person was shot. We didn't even know of the incident.
"I've lived in Whitehaven all of my life, it's a lovely little town. You just don't expect this."
Sellafield process worker Gary Bound
Lifelong Whitehaven resident Gary Bound, 37, was in the town when he heard the shots.
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"We heard two really loud bangs. At the time we laughed because we thought it was an exhaust backfiring," he said.
"We went into the hairdresser and about two minutes later someone came running in saying that someone had been shot in the face.
"The police were there in about five minutes. The man was already covered when we saw him.
"We had to walk past him to get home. All I wanted to do was to put my kids in the car and get home. I was standing next to where he was lying. The Tesco security guards were there too, helping redirect the traffic.
"I am still shaking and my 11-year-old son is very upset, as you can imagine."
Dr Barrie Walker, Seascale GP
Dr Barrie Walker has spent more than 30 years working as a family doctor in Seascale, where he was earlier been called to certify the deaths of shooting victims.
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"The surgery was called and I went out. I've certified one of them dead. My colleague saw another," he said.
"At present there are two people dead and one seriously injured in Seascale. I know one of the victims. She was in the street.
"The second person was on a bicycle and was shot on the bike.
"The person who is seriously injured was in his car, driving along. It looks as though he was shot through the window.
"Seascale is a small place, it's village of 2,000 people."
Seascale villager John Cook
John Cook said he was visiting the doctor at about 1130 BST when he saw three dead bodies along one street.
"I went into Seascale and saw a body lying half on the pavement, half on the road," he said.
"I thought a person had just collapsed. Then I went another 50, 60 or 70 yards further on and saw a cyclist. It looked as if something had happened to them, there was a blanket over that person.
"I went around the corner and a Range Rover was stopped, blocking the path through to the one track under the railway bridge. It looked as if somebody had been shot in that vehicle.
"The next thing I saw was the doctor arrive and the nurses. It's a shock. This is a quiet area and nothing like this has happened before."
Frizington resident Julian Kirkley
Julian Kirkley had been due to attend the funeral of Frizington teenager Chloe Walker, who was among three people to die in a coach crash on 24 May - her 16th birthday.
"The funeral cortege was due to pass through through at 1130 BST," he said.
"I was with villagers lining the road when we were alerted to something going on by the sheer number of police cars that came screaming through the village.
"The fourth one stopped and said 'There's been shootings in Whitehaven and Seascale and you need to go indoors.'
"I was speaking to my next door neighbour. She's lived here all her life and knows the Bird family very well. She's completely surprised and said Derrick Bird seems a very normal person."
Sean King, landlord, The Boot Inn
Mr King's pub is in the village of Boot, where shooting suspect Derrick Bird has abandoned his car 500 yards from the inn.
"I got a phone call directly from the police saying they thought [the gunman] was heading up this way," said Mr King.
"Soon there were lots of police cars heading up the valley and helicopters too.
"We're a very small village so we all look after each other. We've got a lot of visitors.
"It's a lovely day and we're just pulling everybody in and giving them tea and coffee."
Local businessman Peter Watson
Peter Watson arrived in Whitehaven moments after one of the shootings.
Police have sealed off the centre of Whitehaven
"When I first got here, it must have just happened," he said.
"A woman said 'A man's just been shot around the corner' - I had a quick look and there was a man lying on the ground with the police stood over him with a jacket over his face.
"I'm actually from London, I came here five years ago and I've never seen anything like this whatsoever."
via news.bbc.co.uk
Mastering the Voice of the Customer with Cross-Channel Interaction Analytics | Insight from Interactions
Customer Dynamics—the ongoing, multifaceted interactions and transactions between customers and organizations—contains a wealth of information about how companies can improve. Tune in to it and you can learn how to improve products, what services customers want, where stumbling blocks exist in your operations, why customers consider switching to your competitors, and much more. Optimizing your Customer Dynamics gives you the ability to not only serve your customers via the communication channel preferred by them in a cost-effective manner, but to act upon the voice of the customer (VoC) to improve business performance.
Tapping into the VoC requires the capacity to collectively analyze content from all sources of customer contacts, including telephone calls, emails, surveys, and Web-based chats, or, in short, from cross-channel interaction analytics. The key is to transform the wealth of unstructured customer interaction data into a strategically useful form via speech and text mining algorithms, which will fuel drastic improvements in business performance and customer experience.
Cross-channel analytics is not yet widely employed, but is gaining momentum as a tool for companies to better understand and serve their customers. According to Frost & Sullivan’s 2009 Multi-Channel Contact Center End-user Survey, “support for email and Web-based collaboration is steadily growing across all verticals and contact center sizes. While only a small number (25%) of companies have currently integrated their customer interaction channels for a unified view of the customer, many more (46%) plan to in the next two years”.
Although VoC is considered extremely important, most organizations don’t effectively incorporate it into company decision-making because of the challenges in capturing and analyzing it across channels on a large scale. Cutting-edge cross-channel analytics solutions are making the power of VoC accessible to every organization with a contact center. Many forward-thinking organizations are embracing this formerly untapped data source, and combining it with other business intelligence to drive even more powerful and actionable insights. For example, by integrating VoC with traditional transactional data, companies are able to gain insights and quickly act upon them to improve customer retention, enhance service quality by market segment or other demographics, and discover opportunities for product improvements.
Customer-centric organizations have been successfully leveraging cross-channel analytics by targeting specific Key Performance Indicators (KPIs) and by establishing processes to continually track, mine and convert VoC information into clear, actionable data that enables better decisions. Using this type of analytics-based information as part of business operations provides a holistic approach to managing VoC-driven business strategies and, helping organizations to retain valuable customers and grow the business. Organizations using cross-channel analytics to stay on top of Customer Dynamics report a wide range of benefits: greater ability to attract and retain customers, higher lifetime value, greater net promoter scores, more productive and engaged agents, lower agent attrition, lower costs, higher revenue and a healthier bottom line, to name a few.
Read more in the white paper from Peppers & Rogers Group and NICE, discussing how VoC can help revolutionize churn programs.
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